Not a day goes by when you don’t read an article bemoaning how Craigslist, the free classifieds site, is swiftly wiping out paid advertising in newspapers (it’s poised to bring in $81 million in revenue in 2008). Publishers groan at the realization that consumers will never pay for a product when they can get it for free. In newspaper board rooms the company’s name is no-doubt uttered in lowered, ominous tones.
But more and more we’re also reading articles about the dark side of Craigslist and what happens when you set the bar so low that there’s no cost for entry. Just recently, two hoaxers posted a fake advertisement that resulted in an Oregon man’s home being looted, most of his worldly possession taken away. In 2006, a man named Jason Fortuny posted a fake sex ad on Craigslist pretending to be a woman wanting some BDSM sex. After several men responded, sending their names, email addresses, phone numbers, and even nude pictures, he then placed all their information on the web so that these people were damned to a life of embarrassment and humiliation, their emails forever just a Google search away. That same year I performed my own (now-famous) Craigslist experiment where I created fake no-strings-attached ads for different sexual orientations and found out that straight women receive so many replies to advertisements that it’s virtually impossible for a straight male to get sex through Craigslist.
But these are just the more radical examples. To understand what I mean, look no further than the job listings at the Richmond Virginia Craigslist. If you comb through those listings you’ll find out that only a tiny percentage of them are legitimate. Most don’t even list the name of the company to which you’re applying. That’s because many of the advertisements are placed there by job recruiting agencies, basically urban cockroaches that try to gather resumes and place you in an admin job while scraping away a commission. To test out how easy it was, I just placed a fake job advertisement and it took less than three minutes.
That’s what happens when you offer a service for nothing. You have such an overloading avalanche of those trying to utilize a free service that the more legitimate advertisements are drowned out. Don’t believe me? Try replying to a female-for-male ad in the “no strings attached” section. I guarantee you that you’ll get a response asking you to visit a woman’s webcam or a dating website. In fact I’d be surprised if more than a single female in the “no strings attached” section is posting a legitimate ad.
So what happens when you charge money for the advertising, as is done in newspapers? Suddenly, the cost for placing illegitimate and spammy advertisements is much, much higher. A job recruiter agency can’t go in and place dozens of fake ads in a day because it would cost thousands of dollars. The profit margin for landing a commission quickly heads south, probably into the negatives.
But that’s the cost of free. Even if every advertisement were legitimate on Craigslist, the rush of those trying to cash in on the free service diminishes the effects of each individual advertisement. As classified ads in newspapers lessen, each individual ad becomes more powerful. You get more bang — i.e. more responses — for your buck.
The only question is how long it will take the consumer to realize this. How many lackluster responses does a person need to get before he decides to try the paid route and cash in on the benefits of doing so?